Eclipse Crown Support: Live Chat, Complaints and Safer-Play Help

Eclipse Crown support works through live chat on eclipsecrown.com, opened from Live Chat in the menu, the footer or the chat button in the corner. Besides questions about accounts, payments, bonuses, verification and security, the team can set limits, start a break or self-exclusion and close an account, and it handles complaints in the order described below.

How to reach us

Channel	For	Where
Live chat	Every player	Menu, footer or chat button on eclipsecrown.com
Personal manager	Totality phase and above	A Crown Rewards privilege

Starting a chat

Sign in on eclipsecrown.com if you can.
Click Live Chat or the chat button.
Describe your request.
Add the details below.

What the team can do

Request	What happens
Set or lower a limit	Applied immediately
Raise a limit	Needs email confirmation and the end of the current limit
Start cooling-off	1 week to 6 months; deposits and offers stop, withdrawals stay open
Self-exclude	6 months to 1 year; the account is disabled at once
Close the account	The team guides you through closure
Change personal details	A supporting document may be requested
Secure a compromised account	Handled immediately after you report it

What to include

Your registered email; for payments, the date, amount and method; for bonuses, the offer name and what Promo > My Bonuses shows. Never send your password, a verification code or a full card number; documents go through the Documents tab.

How complaints are handled

You raise the issue with our support team in live chat.
If it cannot be resolved straight away, it is escalated within Eclipse Crown.
You are kept reasonably informed of its status.
We contact you using the details on your account.

You can ask support at any point how to take a complaint further. The full procedure is in the Terms and Conditions on the platform.

Rules on complaints

Account holder only: complaints are accepted only from the person who holds the account, and the right to complain cannot be passed to anyone else.
Keep details ready: dates, amounts and offer names make a complaint faster to resolve.

Check your account before writing.

Go to Eclipse Crown

When we contact you

Sometimes the contact starts with us. As part of verification we may email you or call the number on your account, especially in connection with a withdrawal, and we may ask for additional documents. Reply as soon as you can: an account we cannot reach during a withdrawal check may be locked until verification is complete. A genuine message from us never asks for your password or a code, and it sends you to the Documents tab rather than asking for files by reply.

Pages that may answer first

Common questions: our FAQ page.
Payments: our withdrawal page.
Accounts: our registration page.
Bonuses: our bonus rules page.
Phones: our mobile page.

Fake support

Nobody from Eclipse Crown will ask for your password, a code or a payment to unlock an account or release a withdrawal. If someone using our name does, stop and report it in live chat.

Independent help

Gamblers Anonymous (gamblersanonymous.org) and Gambling Therapy (gamblingtherapy.org) support players and families. See our responsible gambling page.

About us

See our about page.

Support questions

How do I contact Eclipse Crown support?

Through live chat on eclipsecrown.com, opened from the menu, the footer or the chat button.

Can support set a limit for me?

Yes; lowering applies at once, raising needs email confirmation and the end of the current limit.

Can someone complain on my behalf?

No, only the account holder.

Can I report a software error?

Yes, and you should: errors must be reported to support rather than used, and reporting them quickly protects you.

How do I close my account?

Ask in live chat; the team will guide you.

Help by the rules.