Eclipse Crown Responsible Gambling: The Complete Guide to Limits, Breaks and Help

At Eclipse Crown gambling is entertainment for adults aged 18 and over, and every account carries the tools to keep it that way: deposit, loss and wager limits, cooling-off, self-exclusion and account closure. This page explains each of them in full, how changes take effect, how to recognise when play is becoming a problem and where to find independent help, for you or for someone close to you.

What responsible gambling means here

For most people a game is a pastime, but some lose control of how much they spend or how long they play. Gambling should never be seen as a source of income or a way to recover debts, and keeping track of the time and money spent each day is the simplest protection there is. Our part is to put the controls in your account, explain them plainly and help when you ask; your part is to decide in advance what you can afford.

All the tools in one table

Deposit limits

A deposit limit caps how much you can deposit in a day, a week or a month. It is the simplest tool and the one to set first, ideally before your first deposit: decide what you can afford to lose over a month and set the limit to match. It applies to your account as a whole, so it covers every currency you hold, including cryptocurrencies.

Loss limits and how they are counted

A loss limit caps how much you can lose in a day, a week or a month. It is based on what you deposit, not on winnings. Example: you deposit €50, set a loss limit of €10, and then win €1,000. You can still lose more than €10 of that €1,000 balance, because the limit is measured against your initial deposit, not against the winnings it produced. Combine it with a deposit limit if you want a firm ceiling.

Wager limits

A wager limit caps the total amount you bet in a day, a week or a month, however many rounds you play. It suits fast formats such as quick games, live tables and slots with long sessions, because it stops play from running on when individual bets are small.

How limit changes take effect

Limits can be changed at any time, but the two directions work differently. A decrease takes effect immediately. An increase only happens after email confirmation and only after the previous limit of the same type has expired. The delay is deliberate: it stops a limit from being raised in the heat of the moment.

Cooling-off

Cooling-off is a pause of one week, one month, three months or six months. It applies to your account immediately. While it runs, you cannot deposit and you are excluded from all promotional offers, but you can still withdraw your remaining funds. When the period ends, the account is reactivated automatically.

Self-exclusion

Self-exclusion is a full stop for six months, nine months or one year. Your account is disabled immediately, you are excluded from all promotional offers for the whole period, and you cannot deposit or withdraw funds while it lasts. Choose it when a pause is not enough, and consider talking to one of the organisations below at the same time.

Closing your account

If you want to stop for good, tell our team in live chat that you would like to close your account, and they will guide you through the process.

How to set any of them

1. Sign in on eclipsecrown.com.
2. Open the responsible gaming page and follow the link to the limits.
3. Choose the tool and the period, and enter the amount where needed.
4. Save; confirm by email if you are raising a limit.

Prefer help? Ask live chat, and the team will set it up with you.

When play is slipping

• You spend more money or time than you planned.
• You play again to win back losses.
• You use money meant for bills, rent or food.
• You borrow or sell things to play.
• You hide your gambling from people close to you.
• You feel restless or irritable when you cannot play.
• Work, study, sleep or relationships suffer.

If several of these are true, take a break with cooling-off or self-exclusion and talk to a specialist.

Habits that protect you

• Budget first: decide the amount, then set the limit.
• Time box: set an end time before you start.
• Accept losses: they are the cost of entertainment.
• No borrowing: ever.
• A clear head: not when tired, upset or drinking.
• Balance: keep other interests and people at the centre of your week.

Offers, fast games and loyalty

Bonuses with wagering, Wednesday and weekend offers and Crown Rewards phases can all create a feeling that you need to keep playing. You never do: a bonus can be cancelled at any time, offers are optional, and no phase is worth an extra deposit. Quick games such as crash, Plinko, dice and mines settle in seconds, so a wager limit matters most there.

Protecting minors

Only adults aged 18 and over may play. We use the methods available to stop minors from registering, can ask for proof of age at any time and deny access if a player is underage. Parents can help too: do not save passwords on shared devices, sign out after playing and consider filtering software such as Cyber Patrol, GamBlock, 27labs or Net Nanny.

Independent help

• Gamblers Anonymous: a fellowship of people helping each other stop gambling; gamblersanonymous.org.
• Gambling Therapy: support for people affected by gambling and those around them; gamblingtherapy.org.

A doctor or counsellor near you is another good first step.

Supporting someone else

Choose a calm moment, describe what you have noticed and listen without blame. Do not pay off their gambling debts, as that usually prolongs the problem. The organisations above also support family members and friends.

Our team

Live chat can set any limit, start cooling-off or self-exclusion and close an account. See our contact page.

Responsible gambling questions