Eclipse Crown FAQ: Rules and Safer Play, Answered Plainly
Answers from the Eclipse Crown team to the questions players ask about the rules: accounts, payments, bonuses, games, verification and, above all, limits, breaks and self-exclusion. Anything else can go to live chat on eclipsecrown.com.
See the account these rules apply to.
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Which limits can I set?
Deposit, loss and wager limits, each per day, week or month. They are set through the limits link on the responsible gaming page of eclipsecrown.com or with the help of live chat.
When does a new limit take effect?
A lower limit applies immediately. A higher one needs email confirmation and starts only after the current limit of the same type has expired.
How does the loss limit work?
It is based on deposits, not winnings. With €50 deposited and a €10 loss limit, a €1,000 win can still be reduced by more than €10.
Which limit suits fast games?
A wager limit, because it caps the total you bet however many rounds you play, which matters for quick games and live tables.
Does a deposit limit cover crypto?
Limits are set on your account, so set the amount with all your currencies in mind.
Can I set limits before my first deposit?
Yes, and it is the best moment to do it. Sign in after confirming your email, set a deposit limit that matches your budget, then make your first deposit. A limit set before play begins is much easier to keep.
What signs suggest I need a limit or a break?
Spending more or playing longer than planned, chasing losses, using bill money or borrowing, hiding your play and feeling restless without it. If several apply, take a break and talk to someone.
Breaks and self-exclusion
What is cooling-off?
A pause of one week, one month, three months or six months. It starts immediately, blocks deposits and offers, still allows withdrawals, and ends automatically.
What is self-exclusion?
A full stop of six months, nine months or a year. The account is disabled at once, with no deposits, withdrawals or offers for the whole period.
Can I end a break early?
Cooling-off ends on its set date, and self-exclusion lasts its full period. That is deliberate: both tools are designed to hold even when the urge to play returns, so choose the length you can live with.
Do offers stop during a break?
Yes, you are excluded from all promotional offers during cooling-off and self-exclusion, so codes, reloads and phase rewards stop reaching you until the period ends.
How do I close my account for good?
Tell live chat you want to close it and the team will guide you through the process. If you only need time away, cooling-off or self-exclusion may suit you better.
The full guide is on our responsible gambling page.
Account rules
How many accounts may I have?
One. Accounts sharing an address, household, IP address or device are treated as duplicates and can be closed with their winnings and bonuses.
What is the minimum age?
18, or the higher gambling age where you live; proof of age can be requested, and underage accounts are closed.
Can someone else use my account?
No. Accounts are personal and may not be shared, rented or sold, and minors must never be given access. Keep your login private and sign out on shared devices.
Can I change my personal details?
Yes, through live chat. A supporting document may be requested, and your profile must keep matching your documents, because they are compared before payouts.
What happens to an underage account?
It is closed, transactions and bets from that period are voided, and winnings earned while underage are lost.
See our registration page.
Verification rules
When can documents be requested?
At any time, most often before a payout; the withdrawal waits until the check is complete.
Which documents count?
A photo ID, a proof of address no older than 90 days and proof of payment method, matching your profile and in Latin or Cyrillic script.
What if I do not reply?
An account we cannot reach during a withdrawal check may be locked until verification is complete, so reply as soon as you can.
Payment rules
What are the minimums?
€20 to deposit, and a withdrawal minimum shown for each method in the cashier. Each method also has a maximum shown in the cashier, and larger withdrawals may be paid in instalments.
Can I use someone else's payment method?
No. A third-party deposit is returned to its owner and winnings from it are confiscated.
What is the play-through rule?
Deposits should be played through before withdrawal; otherwise processing fees may apply.
Why did part of my payout go to another method?
After a card deposit, only up to your net deposit returns to the card; anything above it is paid by another method in your name, such as an e-wallet or bank transfer.
Are there fees on payments?
Method and network fees are shown before you confirm; banks and intermediaries may charge their own, and processing fees may apply if deposits were not played through.
Can I withdraw while a bonus is active?
No. Finish the wagering or cancel the bonus first.
See our withdrawal page.
Bonus rules
How many bonuses can I hold?
One at a time; the next unlocks when the current one is wagered, cancelled or expired. A bonus is also cancelled automatically when its balance falls to €0.01 or the equivalent.
What is the welcome package?
Up to €5,200 + 400 free spins over four deposits from €20: First Light, Second Phase, Deep Shadow and Totality Drop, each with its own code, wagering, bet ceiling and 7-day deadline.
What is the bet ceiling?
€1 on First Light, €2 on the next three welcome steps and €3 on other offers, including doubles and bought features.
Is wagering counted on my deposit?
No, only on the bonus amount. A €100 bonus at x40 needs €4,000 in counting bets; free-spin winnings have their own x35 requirement.
Can my household share one offer?
No, offers are one per person, household, address, device and payment method.
Is there a no deposit bonus?
Not at the moment; every current offer needs a qualifying deposit of at least €20, and any new offer would appear on the Promotions page with its own terms.
What happens if I break a bonus rule?
Betting above the ceiling, delaying bonus rounds, depositing while features are still waiting or using a duplicate account can cost the bonus and its winnings.
Can I cancel a bonus?
Yes, at any time. Cancelling removes the bonus funds and any winnings from them, after which a withdrawal can be requested and the next bonus becomes available. Check Promo > My Bonuses before deciding.
Which time zone applies to bonuses?
Bonuses are added according to UTC, and daily cashback counts real-money losses between 00:00 and 23:59 UTC.
See our bonus rules page.
Game rules
Where are a game's rules?
In its game information panel, with the paytable, stake range and RTP. Live tables show their own rules, minimum and maximum bets and payouts in the table information.
Are roulette systems allowed?
Low-risk patterns such as equal bets on red and black, or covering 25 or more of 37 numbers, are not.
What is not allowed while playing?
Collusion with other players, bots or other automated software, chargebacks on legitimate deposits, forged documents and exploiting software errors, which must be reported instead.
Are the games fair?
Each game shows its rules and fairness details, and results are random. RTP is a long-term average, not a forecast for a session.
See our games rules page.
Security
How do I protect my account?
Switch on 2FA, use a unique password, sign in only on eclipsecrown.com from your own bookmark and never share your login. We never ask for your password or a code; see our login page.
Is there an app?
The site menu on eclipsecrown.com has a Download App item, the only official download route, and every rule applies on mobile exactly as on a computer; see our mobile page.
Help
Where can I find independent help?
Gamblers Anonymous at gamblersanonymous.org and Gambling Therapy at gamblingtherapy.org, for players and families.
What if I am worried about someone else's gambling?
Talk at a calm moment without blame, do not pay their gambling debts, and point them to Gamblers Anonymous or Gambling Therapy, which also support families.
How do I contact support?
Through live chat on eclipsecrown.com, opened from the menu, the footer or the chat button. The team can also set limits, start breaks or close your account; see our contact page.
Is live chat open at night?
Yes, 24/7.
Still unsure about a rule? Live chat will explain it.
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