Eclipse Crown Login: Sign-In Rules, Recovery and Locks

You sign in to Eclipse Crown on eclipsecrown.com with the Sign In button and the details you registered. This page explains the rules around access in plain words: why only you may sign in, when an account is locked or disabled, how recovery works, and what we will never ask you for.

Signing in

1. Open eclipsecrown.com from your own bookmark.
2. Press Sign In at the top right.
3. Enter your login details and password.
4. Add your 2FA code if two-factor authentication is on.

Rules on access

• Personal: an account opens only with the holder's unique login and password.
• Not shared: you must not give access to anyone else, including family members or minors.
• Your responsibility: keeping login details confidential is up to you.
• Extra lock: two-factor authentication can be added as extra protection against anyone else using the account.

Recovering a password

If no email arrives, check spam and the address, then contact live chat.

Why an account is locked

Unlocking step by step

1. Open the Unlock your account screen.
2. Enter your email address.
3. Press Send Unlock Instructions.
4. Follow the email; ask live chat if you need help at any stage.

Disabled during a break

Self-exclusion disables the account immediately for six, nine or twelve months, and it stays disabled for the whole period. During cooling-off you can sign in and withdraw remaining funds but cannot deposit or take offers. See our responsible gambling page.

Security rules for you

• Use 2FA: switch it on at your first sign-in.
• Unique password: never reuse your email password.
• Official address only: sign in only on eclipsecrown.com.
• Report suspicious activity: contact live chat immediately.
• Allow essential cookies: the account area needs them.

Changing your login details

You can change your password yourself at any time through Forgotten Password. To change the email address or other personal details linked to your account, contact live chat; we may ask for evidence such as an ID document or a recent bill before making the change. This rule protects you: it means nobody can take over your account simply by asking for the email to be changed. Keep your details up to date, because the email on your account is where recovery links and unlock instructions are sent, and your profile is compared with your documents before payouts.

If someone else signed in

If you notice activity you do not recognise, act at once: change your password, switch on two-factor authentication and contact live chat so the team can help secure the account. Then check My Balance and Promo > My Bonuses for anything unexpected, and report it as soon as you become aware of it.

What we never ask

We never ask for your password or a verification code by email, chat, phone or messenger, and never ask for a payment to unlock an account or release a withdrawal. Anyone who does is not Eclipse Crown; if you entered details on a copy, change your password, enable 2FA and tell our team.

On a phone

The same rules and details apply on mobile; see our mobile page.

After signing in

My Balance, Promo > My Bonuses, the Documents tab and the Crown Rewards page are in your account. Payments are covered on our withdrawal page; new players start on our registration page, and help is on our contact page.

Login questions